If you cannot get to our store yourself, we can arrange for a courier to collect your rug and return it to us. The cost of this courier collection is covered by the customer and will depend on the size and weight of your rug. Simply fill in our Returns Form and we will organise a collection for you.

Alternatively, you can organise the return of the rug yourself to Rugs.ie, Unit 106, St Patrick’s Woollen Mills, Douglas, Cork, Ireland, T12 XN73. We ask you to please still fill in our Return Form if you are arranging postage yourself so that we know to expect & process your return.  

Delivery of your rug must be accepted in order to arrange a return. Failure to accept the delivery of your rug will result in a €50 charge. In order for us to apply a refund to your account, the rug must be returned to us as new. Please make sure the rug is rewrapped in the original packaging and completely sealed. If the original packaging is damaged or there are tears, please double wrap the rug in refuse sacks or any spare plastic you have to hand. We will not be able to issue a refund if the rug is damaged in transit due to it being unwrapped or partially wrapped.